Last Updated: 1 April 2026
This policy explains how we process, prepare, and deliver your tiffin subscriptions and event catering orders — including timing, fees, service areas, and what happens if something goes wrong along the way.
Preparation timelines differ depending on the service you've ordered.
Delivery times are estimates only. We do not guarantee exact delivery at a specific minute. Factors including traffic, weather, and operational conditions may affect delivery timelines.
Where available, you will receive a notification when your order is out for delivery and again upon successful delivery.
Delivery charges, where applicable, are calculated based on your delivery address and displayed at checkout before you confirm your order or subscription. Fees may vary by service area and are subject to change without prior notice.
Our delivery services operate within a defined geographical area. Orders placed outside our operational zone may be rejected or may incur additional delivery charges.
You or an authorised representative must be available at the delivery address to receive the order. We reserve the right to not leave food unattended, and missed deliveries are not eligible for refunds.
We take care to ensure food is packed properly at the time of dispatch. However, we cannot guarantee temperature or freshness after delivery, particularly if left uncollected at the delivery location.
We reserve the right to assign deliveries to our own team or third-party delivery partners. The identity of the delivery partner is not guaranteed and may vary from order to order.
Dear Hunger is not liable for delivery delays or failures caused by circumstances beyond our reasonable control, including natural disasters, civil disturbances, government orders, or severe weather conditions.
If you have any questions about delivery timing, fees, or service areas, please reach out to us — we're happy to help.
Contact our support team or call us at +91 9689762952
We're committed to getting your food to you fresh and on time.
